Your customers can talk to your support through the Client UI (Your new branded customer UI) using Intercom tool (www.intercom.com). Customers using the Intercom messaging UI will only be able to talk to your agents. Kontainers team will have no access to your customer , nor will they have access to any customer information on your Intercom site.
As a Kontainers customer though, your Support teams will sometimes need help from the Kontainers support team
Your support team will be able to speak to Kontainers team by logging on to the production administration site and this separate - kontainers - version of chat called Zendesk.
Like the Client UI, the messaging icon will appear after the user logs in to Kontainers Admin site. Your support team will talk to us through the Admin messaging UI.
The link won’t appear on the Administrator homepage, it will only appear once the Support user has logged in.
This guarantees that we are only speaking with a authorised agent and that any instructions from that agent are valid.
Using this logic we can enforce security policies for e.g. gdpr requests
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