So, you've made the very wise decision to become a Kontainers customer. You've worked with our world-class sales team and our best-in-class account managers and you are now the proud owner of a shiny new 'Powered by Kontainers' shipping platform. Now what?
Step 1. Understand your role as a System Administrator
Take a look at the Users and Roles in Kontainers. As a System Administrator you have the control not just over who accesses the site and what they can do while on the site, but you also have control of what data is on the site and how it looks.
Step 2. Customise the 'Look and Feel' of your Kontainers Customer and Admin UI
Remember that Kontainers is a 'mobile first' product so that you get both a desktop and mobile site in one. Using the Appearance tool in our Admin Settings feature, you can begin to customise your mobile and desktop site to match your companies existing brand. Apply your own branding (including favicons, colour scheme and behaviours). You should also set up your company address details for autogenerated documentation.
Step 3. Add your Legal and Compliance documents
At a minimum, doing business globally online and staying legally compliant requires three separate legal statements as a minimum:
- A Cookie Message for countries that require Customers approve the user of cookies
- Terms and Conditions presented when making a new booking
Using the General Settings tool will allow you manage and instantly publish updated terms. It's strongly advised that you take the time to review your existing online legal documentation before re-using them for your Kontainers site.
Step 4. Set up Localisation and Locales
Kontainers is designed to support multiple languages and language types. If you opt for this feature, we can work with you to set up your Customer UI for multiple languages. In some cases the language may not 'come out of the box' in Kontainers. In that scenario we may still be able to partner with you to set up support for that language.
Step 5. Set up Intercom to bring your Customer closer to your Support team
The challenge for companies new to this way of reaching the customers is that your Support teams may need help to tie in a support chat tool into their existing support processes. Your Account Manager can help with that.
Step 6. Set up Notifications and Customer interactions
The notifications system on Kontainers is fully configurable and provides branded mail messages with 'calls to action' for both user and administrators. It's a powerful messaging tool and your account manager will help you set up the initial notifications and help you when changes are needed.
Step 7. Put your data on the system
Kontainers Enterprise is a fully integrated product and will integrate into third party product and enterprise legacy systems to capture schedules, tariff data etc and passes data back and forth via API and EDI integrations.
Kontainers Edge is a standalone product and you can add and manage your Equipment, Supplier, Rates and Schedules via the Admin UI. Once you add your first Rates and Schedules to the various Trips you want to offer, the UI will allow your Customer make a booking.
Step 8. Set up your own URL for the customer UI
Depending on the version of Edge you opt for, we can help you map your existing website and URL to you new Kontainers Edge Customer UI. The URL can be completely separate or can be part of your current domain.
Step 9. Launch!
That's it, Kontainers Edge is set to go! Now the hard work begins. This is where you use the Kontainers analytics tools to see what brings most customers to your site and what needs to change to suit the market.
As well as being a 'best in class' Support tool, Intercom is a powerful online marketing tool to support your marketing campaign in attracting you customers to your new Kontainers Edge.
Kontainers also supports deep-linking so you can promote offers in a specific market using targeted advertising. The effectiveness of your marketing campaign can also be analysed using the optional Kontainers Mixpanel analytics.
Step 10. Be ready to take advantage of Kontainers constantly developing new Product
Kontainers is constantly evolving as a product. Almost every week a new capability or enhancement is added automatically to you product. Major feature capability - typically released once per quarter - will be made available to you via the Administrator UI that you can decide when and how to activate.
As a Kontainers SaaS customer, these constantly evolving features will be made available to you along with documentation and support from you Account Manger on how to best exploit any major new features. And remember, if in doubt, just reach out to us.
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