Kontainers 'default' configuration is to offer a FAK rate quote to the Customer on a 'per equipment' basis i.e. the Forwarder will offer every customer the same rates.
In Kontainers, Contract Rates are offered to a specific Customer on a specific Trip (lane) for a defined period.
Kontainers Contract management also allows a Forwarder to limit the amount of a specific piece of equipment at that Contract rate. If a user allocation for that Contract is expired the Customer will be offered the default FAK rate or, depending on how the Forwarder has configured their Kontainers site, will be asked to contact the Forwarders Operations team.
Managing Contract Tariffs using the Administrator UI
If you are not an Enterprise Customer, you can manage Spot Quotes in a very similar manner to how you manage Tariffs. This article will bring you through a Journey to add Contract Tariffs to a new Trip and how the Customer interacts with your Contract Tariffs.
1. Add Schedules
The first thing needed to activate a tariff is to add a Schedule. These can be added manually or via a CSV upload.
With the Schedule added, consider the type of tariff to be added to this trip (FAK or Contract)
Adding an FAK rate means that if the Contract rate is no longer valid, Contract customers will be redirected to an FAK quote. If you do not add an FAK rate, the user will receive a message to select another Trip or contract Operations.
2. Add a new Tariff
At the top of the Tariff & Schedules panel, you will see a Dropdown button to Add a Schedule, Tariff or Contract Tariff
Alternatively, you can select 'Edit' from the 'Tariff' panel dropdown:
Whether you choose Add or Edit, a new window will appear with either a new Tariff form or a form with the existing Tariff details.
Each Tariff is associated with a specific Equipment type. The 'Valid from date' and 'Expiry date' you enter is how long the quote will be available to the user(inclusive). The quote will first appear to the Customer for booking from midnight (24:00 UTC) of the From date and will be available to the Customer until midnight of the Expiry date.
Before you can Save a new Tariff, you must have a least one piece of Equipment. To understand how Equipment is offered on the Kontainers platform, or why you can't see a piece of equipment you expect to see, read more here.
Remember, the edited rate will only be offered to customers once you select 'Save' on the new equipment charge and shipping tariff
Note: Whenever you Edit a Tariff or Add a new surcharge through Trip Analyser, the changed Tariff will only be available to new bookings on this route. Any bookings already made on this trip against the older Tariff will remain unchanged.
Note: Some of our larger customers have a direct link to Kontainers, passing rate, and schedule data from their own rate and schedule systems. These connections can be 'real-time' or can be updated nightly.
There are two 'types' of rates that can be added. A 'per trip' or a 'per container'. When entering a 'per trip' tariff the Tariff will only be applied once to the Booking, per Container and the system will automatically apply that tariff to each Container in the booking.
Note on UTC: Coordinated Universal Time (abbreviated to UTC) is the time standard by which the world regulates clocks and time. As this is a global product and customers are booking and trading across international timezones we use this standard.
Delete a Tariff
To Delete a rate go to the drop-down menu to the right of the rate and select Delete. This will delete the entire row from the Rate Selecting 'Delete' for a rate will immediately remove the rate from the Customer UI so it cannot be offered.
Note: Any previous orders booked at that rate on that trip will remain on the system and will be unaffected. This information is captured at time of booking and stored along with the rest of the Booking information.
3. Add Contract Tariff.
Select "+ Add Contract Tariff" from the dropdown. In this case we get our standard "+ Add Rate" form but now we are asked to add a 'Quote name' and a 'Company name' as well as a 'Quantity'.
Quote name: This is a free-text name used to reference the Contract Applied. This reference is added to the Booking Information.
Company Name: This is the name of the Company that will be offered the Contract Rate. Start entering the name of the Company and select the one you need from the dropdown once displayed.
Note: The Company Name is the Company Details/Company name entered by the Customer in their Settings UI. If the Customers change the Company Name the Booking Information on previous bookings uses the old name but any new Booking will have the new name. Changing company name in Settings UI will not impact your Contract Tariffs.
Quantity: This is the number of Containers you want to Allocate to this customer at the new Contract Tariff. This is set to 'Unlimited' by default. To limit the number of Equipment you want to offer at that rate, use the '+' button.
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