Kontainers 'default' configuration is to offer a FAK rate quote to the Customer on a 'per equipment' basis i.e. the Forwarder will offer every customer the same rates .
In Kontainers, Contract Rates are offered to a specific Customer on a specific Trip (lane) for a defined period.
Kontainers Contract management also allows a Forwarder limit the amount of a specific piece of equipment at that Contract rate. If a user allocation for that Contract is expired the Customer will be offered the default FAK rate or, depending on how the Forwarder has configured their Kontainers site, will be asked to contact the Forwarders Operations team.
Splitting Contract quotes
Note that Kontainers supports a concept called Split FCL quotes. This is where we offer 'what we have' of a particular piece of equipment if there is a Carrier rate for it. You can read more about how Split quotes are handled in the Customer UI here.
|Note: Kontainers Enterprise Customers, and some Edge customers, will have integrated their backend systems to pass their rates and schedules into the Kontainers platform. In that scenario, Contract rates and FAK rates are automatically added to Kontainers.|
Managing Contract Tariffs using the Administrator UI
If you are not an Enterprise Customer, you can manage Spot Quotes in a very similar manner to how you manage Rates. This article will bring you through a Journey to add Contract Rates to a new Trip and how the Customer interacts with your Contract Rates.
1. Add Schedules
The first thing we need to do is add a Schedule. We go to the Admin UI and add two schedules on the same Trip (Lane), in this example From Dalian in China to Pecem in Brazil. One for HamburgSud and one for YangMing.
With our Schedule added, the first thing we need to consider whether we want to add an FAK rate to this Trip.
Adding an FAK rate means that if the Contract rate is no longer valid, Contract customers will be redirected to an FAK quote. If you do not add an FAK rate, the user will receive a message to select another Trip or contract Operations.
In this example we will offer the Customer an FAK rate if their Contract rate is expired.
2. Add FAK Rate
Use "+ Add Rate" to add an FAK rate. We add Rates on this route for 20' Dry containers carried on Yang Ming and Hamburg Sud.
To keep it simple we add one charge type of 'Freight per Container' and add an appropriate charge description to illustrate this example. We added:
1. A 1000 USD charge for a YangMing 20' Dry
2. A 1000 USD charge for a Hamburg Sud 20' Dry
So now we can see using the Amin UI that there are two FAK options for 20' Dry on the Dalian to Pecem lane from 29 June.
Now, on the Customer UI, when the Customer requests 20' Dry on Dalian to Pecem route they are presented with our two FAK quotes.
3. Add Contract Rate
Now we want to offer our Customer john.com a Contract rate for 20' Dry Containers. John.com has a contract that they will ship only via YangMing lines or Maersk line on this route.
We select "+ Add Contract Tariff". In this case we get our standard "+ Add Rate" form but now we are asked to add a 'Quote name' and a 'Company name' as well as a 'Quantity'.
Quote name: This is a free-text name used to reference the Contract Applied. This reference is added to the Booking Information.
Company Name: This is the name of the Company that will be offered the Contract Rate. Start entering the name of the Company and select the one you need, in this case john.com.
|Note : The Company Name is the Company Details/Company name entered by the Customer in their Settings UI. If the Customer changes the Company Name the Booking Information of previous bookings uses the old name but any new Booking will have the new name. Changing company name in Settings UI will not impact your Contract Rates.|
Quantity: This is the amount of Containers you want to Allocate to this customer at the new Contract Tariff. This is set to 'Unlimited' by default. To limit the number of Equipment you want to offer at that rate, use the 'Set Limit' button. In our example we'll set the limit to 5.
For demonstration purposes, we also add a contract tariff for John.com with an Allocation of 10 x 20' containers on a Maersk schedule.
Now when we look at the Admin UI, we have two contract rates. Note that the Contract Tariffs are set to 'Active'. This means we have a valid schedule and the rate is currently valid.
Customer Contract Rate Experience
Now we return to the Customer UI and enter a request for a quote from Dalian to Pecem for 20' Dry.
We enter a request for a quote for less than five 20' containers on our trip. We're shown a new bookable quote now for the cheaper 20' containers on both the Yang Ming and Maersk carrier. The Contract customer can choose which of the two quotes to book.
We have limited our equipment to 5 on YangMing and 10 on Maersk. If we ask for a quote for 6 containers we are not shown YangMing as the allocated equipment has been used up. We are shown the valid Contract rate for Maersk's equipment as their allocation of 10 is not used up.
We use up the allocation for all Contract Rates by asking for 12 x 20' containers. We have exceeded our Allocated rate and we have chosen to offer FAK rates for expired contacts so now the Customer will be able to book the equipment at the standard FAK rate.
Notice that booking on Maersk is no longer an option on this Trip and that Hamburg Sud now appears. This is because we have not offered an FAK rate in the system for Maersk but we have valid FAK rate on that route for Hamburg Sud.
Note also that, by design, we do not re-distribute rates across multiple Carriers. Allocation is managed on a per-carrier basis.
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